1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

• Identity Information: Full name, date of birth, national ID/Iqama number
• Contact Information: Email address, phone number, physical address
• Account Credentials: Username and encrypted password
• Profile Information: Profile photo, business details (for providers)
• KYC Documents: Identity verification documents, business licenses

1.2 Financial Information

For transactions and payouts, we collect:

• Bank account details (IBAN, account holder name)
• Payment transaction history
• Subscription and billing information

1.3 Device and Usage Information

We automatically collect:

• Device type, operating system, and unique device identifiers
• IP address and general location data
• App usage statistics and interaction data
• Push notification tokens

1.4 Location Information

With your permission, we collect precise location data to:

• Show nearby machinery and service providers
• Facilitate delivery tracking
• Improve our location-based services

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our rental marketplace services
• Account Management: To create and manage your user account
• Transactions: To process rental requests, payments, and payouts
• Communication: To send service updates, notifications, and respond to inquiries
• Verification: To verify identity and prevent fraud through KYC processes
• Safety: To ensure the safety and security of our platform and users
• Legal Compliance: To comply with applicable laws and regulations
• Analytics: To analyze usage patterns and improve user experience

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Between Users: Rental details are shared between renters and providers to facilitate transactions
• Service Providers: With third-party vendors who assist in operating our services (payment processors, cloud hosting, analytics)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• With Your Consent: When you have given us explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls limiting employee access to personal data
• Secure cloud infrastructure with industry-standard protections

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as:

• Your account remains active
• Necessary to provide our services
• Required to comply with legal obligations
• Needed to resolve disputes and enforce agreements

Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a portable format
• Withdraw Consent: Opt-out of optional data collection
• Notification Preferences: Manage push notification settings

To exercise these rights, please contact us or use the in-app settings.

7. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

8. Third-Party Services

Our app may contain links to or integrate with third-party services:

• Google Maps for location services
• Firebase for push notifications
• Payment gateways for transactions

These services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending a notification through the app
• Updating the "Last Updated" date

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us